Question 1

How can I start or cancel my water service?

Accepted Answer

When escrow has closed on a property, the buyer or seller should call AMWC at (805) 466-2428 or visit www.amwc.us to complete and submit a “Start Service” or “Stop Service” form.

Tenants, Owners or Landlords can contact AMWC to start or stop service, however, meters are not read when tenants move in or out. Duplicate billing will begin with the current read cycle and will include charges incurred since the last meter reading. A paper bill will be addressed to the tenant and mailed to the tenant at the address provided.

Question 2

Why can't I put the water account in my tenant's name?

Accepted Answer

As a mutual water company, AMWC can only provide water service to its shareholders (property owners within our service area). Therefore, all accounts are maintained in the shareholder's name. Shareholders must receive bills for the properties they own and are ultimately responsible for payment of all charges. As a courtesy, a duplicate bill may be sent to a tenant. If no tenant name is provided, the duplicate bill will be addressed to "OCCUPANT" and mailed to the service address. Upon request, the duplicate bill may be addressed to the tenant and mailed to the address provided. Shareholders can authorize property managers/agents to receive the bills or to access the online portal by submitting a Shareholder Account Preference form at www.amwc.us/forms.

Question 3

Why is my water bill so high?

Accepted Answer

Possible plumbing leak
Higher water usage
Landscape irrigation running frequently or too long
Dripping faucets/running toilets
Possible misread
If you cannot determine a reason for your usage being higher than usual, call AMWC to open a service request for a leak investigation. In some cases, you may qualify for a high-use adjustment. Visit the High Use Adjustment section on the RATES & CHARGES page for more details.

Question 4

How long does AMWC wait before turning water off for non-payment?

Accepted Answer

-Accounts with three unpaid bills are sent a Shut-off Notice.
-The past due amount shown on the shut-off notice must be paid by the date indicated on the Notice to avoid the water service being shut off on the date specified on the notice.
-If payment is not received by the required date and the property owner does not contact the AMWC office to request a payment extension, the water will be shut-off on the specified date, and a shut-off fee applied to the account.

Question 5

How can I pay my water bill?

Accepted Answer

Make a one-time payment with your credit/debit card (“Quick Pay” link at www.amwc.us)
Make a credit/debit card payment using AMWC’s automated telephone system at (805) 464-3111 (available 24 hours/day)
Mail a check or money order to AMWC at P.O. Box 6075, Atascadero, CA  93423-6075
Pay in person with check, money order, or credit/debit card at AMWC’s office during business hours (Mon. -Fri., 8:00 a.m. – 4:00 p.m.), or use the drive-thru drop-box at AMWC’s office
Use the drop box in Perry’s Parcel Service (7395 El Camino Real)
Shareholders (property owners) can set up automatic payments using their credit/debit cards at www.amwc.us or enroll in AMWC’s ACH Program (payment is automatically deducted from your bank account) – You must complete an "Automatic Bill Payment Authorization Form" (available on AMWC’s website)

NOTE: A payment processing fee will be added to all non-recurring credit/debit card transactions. These fees are charged by the payment processor and are the responsibility of the card holder.

Atascadero Mutual Water Company

Serving the colony since 1913

How can I start or cancel my water service?

Why can't I put the water account in my tenant's name?

Why is my water bill so high?

How long does AMWC wait before turning water off for non-payment?

How can I pay my water bill?

Frequently Asked Questions