Frequently asked questions

Billing

How can I start or cancel service or change my billing information?


Call to speak with one of our Customer Service Specialists at (805) 466-2428. Because of AMWC's status as a mutual water company, requests to start a new service will only be taken from the shareholder (property owner), and only after escrow has closed.




Why can't I put the water account in my tenant's name?


AMWC is not a public utility, rather, it is a non-profit mutual water company. In order to preserve our exclusive water rights, AMWC can only serve its shareholders. If you own property in our service area, you are a shareholder. In some cases, the original bill may be sent to the property manager/agent. In all cases, the shareholder is ultimately responsible for payment of all charges.




Why is my water bill so high?


  • Possible plumbing leak
  • Higher water usage
  • Landscape irrigation running frequently or too long
  • Dripping faucets/running toilets
  • Possible misread
If you cannot determine a reason for your usage being higher than usual, call AMWC to open a service request for a leak investigation. In some cases, you may qualify for a high-use adjustment. Visit the High Use Adjustment section on the RATES & CHARGES page for more details.




How long does AMWC wait before turning water off for non-payment?


  • Accounts with three unpaid bills are sent a Shut-off Notice.
  • The past due amount shown on the shut-off notice must be paid by the date indicated on the Notice to avoid the water service being shut off on the date specified on the notice.
  • If payment is not received by the required date and the property owner does not contact the AMWC office to request a payment extension, the water will be shut-off on the specified date, and a shut-off fee applied to the account.




How can I pay my water bill?


  • Cash - Pay at the AMWC office, 5005 El Camino Real, Atascadero
  • Check or Money Order - Mail or bring into the AMWC office, drop it in the drop slot on the side of the building, or drop it at Perry's Parcel Service.
  • Credit Card - Call in or pay at AMWC’s office
  • Automatic Bill Payment - payment is automatically deducted from your bank account. Please visit FORMS to access the "Automatic Bill Payment Authorization Form".
  • Online Bill Pay - Pay by electronic check, credit, or debit card. Visit third party secure site here to set up an account. https://ipn.paymentus.com/epd/stde/amwc
  • Pay by Phone (24 hours a day) - you can access the secure, automated telphone system by calling toll-free 1-877-260-7504
  • Customers can also use their online banking system to have a payment sent directly from their bank account to AMWC.





Water Quality

How can I get the spots off my dishes in the dishwasher?


Spots are caused by the hardness of water and can be reduced by various products available at the market. Using a water softener will also reduce hard water spots.




How do I get rid of pink residue stain?


The best solution to this problem is to continually clean the involved surfaces to keep them free from bacteria. Compounds containing chlorine work best, but keep in mind that abrasive cleaners may scratch fixtures, making them more susceptible to bacterial growth. Chlorine bleach can be used periodically to disinfect the toilet and help to eliminate the occurrence of the pink residue. An easy way to do this is to stir three to five tablespoons of fresh bleach to the toilet tank, flush the toilet to allow the bowl to be disinfected, and add another dose of bleach to the tank as it is refilling. The use of toilet "cakes" containing disinfectant can help keep the problem under control. By keeping bathtubs and sinks wiped down and dry, the formation of pink residue can be avoided.




What is the hardness of my water?


The hardness of Atascadero water varies between 12.9 and 31.0 grains per gallon (220 to 530 ppm). The average is 21.5 grains per gallon (368 ppm). Your water contains natural minerals that make it “hard.” Hardness means that it is “hard” to create a lather of suds with soap. These natural minerals leave white deposits on dishes, hardware, and in your home piping system.




Why does my water taste bad?


Complaints relating to the taste of the water are usually associated with chlorine, which AMWC adds to the water to kill bacteria. To improve the taste of your water, try placing a pitcher of water in your refrigerator. The chlorine will dissipate and the colder temperature will enhance the taste of the water.




Why is my water sometimes discolored?


Routine hydrant flow tests, system maintenance, or water main breaks can result in discolored water. This is caused by a change in direction and velocity of water within the pipes. If this happens, let the water run at an outside faucet for several minutes until it flows clear. Do not do any laundry or use water in the house until the water has cleared. If the problem persists, call AMWC at 466-2428.




Why does my water appear cloudy or "milky" at times?


This is often a result of air bubbles in the water. Set a glass of water on the counter and it should clear after standing for several minutes.





Water Pressure

Why is my water pressure low?


The main causes for most low water pressure situations are:

  • A partially closed valve on the property
  • Aged, galvanized steel plumbing that has become restricted due to interior corrosion and mineral deposit build-up
  • A failed pressure regulator
  • A water leak on the customer side of the water meter




My water pressure is high; do I need a pressure-reducing valve (PRV)?


Much of Atascadero’s water pressure is over 130 pounds per square inch (psi), which provides outstanding fire protection but may be too high for fixtures, appliances, and irrigation systems.To determine whether or not you need a pressure regulator, AMWC has a pressure gauge that can be taken out on loan. If your house has water pressure over 60 psi, you should install a pressure regulator, and you should periodically check the pressure at your home. If you already have a pressure regulator, it may have failed. If you need help checking your pressure, call AMWC at 466-2428, and we will gladly check your pressure during normal working hours. To provide an incentive for shareholders whose residential properties have static pressure of 80 lbs per square inch (psi) or higher, AMWC currently has a PRV rebate. Visit the FORMS page to access the Pressure Reducing Valve Rebate form.




What should I do if I have a leak?


Check out the "Do It Yourself Leak Detection" section on our Consumer Info page. Keep in mind that any leaks between the customer valve and point of use (faucet, toilet, etc.) are the responsibility of the property owner.





Service

Why is our water off?


Emergency Shutdown: The distribution system occasionally has unexpected main line breaks. When an emergency shutdown occurs, the crews rarely have the opportunity to notify the public. For a planned water main shutdown, AMWC gives 48-hour notice to its customers in the area that will be affected by the shutdown. New Service: If you just purchased your house and have not contacted our office to start service, your water may have been turned off as part of AMWC's standard procedures. Call our office at 466-2428 to start water service in your name and have the water turned on. Non-Payment: Your water may also be off as a result of non-payment. If your water service has been shut-off because payment was not received by the Final Notice payment date, you will be required to pay the shut-off fee and any past due balance before service can be restored.




How do I get my water turned back on after it was shut off due to non-payment?


If your water service has been shut off because payment was not received by the Final Notice payment date:

  • You will be required to pay the shut-off fee and any past due balance before service can be restored.
  • If you are unable to pay during normal business hours and use our emergency number (466-9004) to arrange for your service to be restored, you will be required to pay an after-hours turn-on fee, in addition to the shut-off fee and past-due balance.




How often is my meter read?


AMWC has a contractor that reads our customers' water meters once a month, normally between the 14th and the 19th of each month. Bills are mailed no later than the last day of the month.




How long does AMWC wait before turning water off for non-payment?


  • Accounts with three unpaid bills are sent a Shut-off Notice.
  • The past due amount shown on the shut-off notice must be paid by the date indicated on the Notice to avoid the water service being shut off on the date specified on the notice.
  • If payment is not received by the required date and the property owner does not contact the AMWC office to request a payment extension, the water will be shut-off on the specified date, and a shut-off fee applied to the account.




How do I read my water meter?


Instructions for reading your meter can be found on the Consumer Info page.





Other

Where is the nearest RV dump station?


Chevron Paso Robles - 1849 Ramada Dr, Paso Robles, CA 93446 Delta RV - 1960 Ramada Dr, Paso Robles, CA 93446 Valero - 2340 Spring St, Paso Robles, CA 93446