Billing Info

Bills are sent to shareholders (property owners) on a monthly basis.
Meters are read between the 14th and the 22nd of each month, and bills are mailed by the last day of the month.
Various billing options are available for shareholders who wish to have a copy of the bill sent to another party, such as a tenant.
In all cases, the original bill is sent to the shareholder, and the shareholder is ultimately responsible for payment of all charges.

Water Rates

The minimum rate includes up to 2,000 gallons; tiered rates are used to calculate additional water usage. See Rates & Charges for detailed rate structure.

Due Dates

AMWC does not assume responsibility for late or non-delivery of water bills by the post office. If you have not received your bill by the last day of the month, please contact our office to check your account status.

All bills are due and payable upon presentation and are past due if unpaid after 30 days from the read (service to) date.

Accounts with an unpaid opening balance are subject to a late charge if payment of the past due balance is not received by the 15th of the month.

Customers who do not pay past due bills by the shut-off date are subject to discontinuance of service and shut-off fees. In addition, to restore service after normal working hours, an after-hours turn-on fee is collected prior to the restoration of service.

Payment Extensions

AMWC does have a payment extension policy that may be available if a shareholder needs additional time to make a payment. Our staff will be happy to explain our extension guidelines to you. All requests for extensions must come from the property owner prior to shut-off deadlines. AMWC does not honor requests for payment extension from tenants.

Payment Methods and Locations

In addition to the U.S. Mail, water bill payments may be made as follows:

Perry's Parcel Service 7600 El Camino Real, Atascadero		Check or money order
AMWC Office 5005 El Camino Real, Atascadero		Cash, Check, Credit Card, or Money Order
AMWC Office (Drive - thru drop off) 5005 El Camino Real, Atascadero		Check or Money Order
Automatic Bill Payment		Payment Automatically deducted from bank account. Enrollment and authorization required.
By telephone (805) 466-2428		Credit Card

Office hours are:

7:30 a.m. - 4:30 p.m.	Monday, Wednesday
8:30 a.m. - 4:30 p.m.	Tuesday, Thursday
7:30 a.m. - 4:00 p.m.	Friday

If you have a problem or any questions regarding your water bill, you may call us at (805) 466-2428.

Rates and collection policies are subject to change without notice.

Most frequently asked questions related to billing

1. How can I start or cancel service or change my billing information?

Call our office and speak with one of our Customer Service Specialists. They are available during the office hours shown above, at (805) 466-2428. Because of AMWC’s status as a mutual water company, requests to start a new service will only be taken from shareholders, and only after escrow has closed and the shareholder has become the legal owner of the property.

2. Why is my water bill so high?

Water usage may increase dramatically for many reasons. Before calling AMWC:

Try to recall if anything unusual might have happened during the billing period that could explain the bill. For example, a leak occurred, there were extra people in the house, or someone else was watering while you were on vacation
Look for wet spots in your house or yard
Check for dripping faucets
Listen to see if your toilet sounds like it is running, or flushing on its own

Call our office if you still believe there is a problem. The first step that AMWC takes is rechecking the meter reading to make sure it is correct. If the meter is moving when water is not in use, it may indicate a leak. This information will be provided to you so the next appropriate action can be taken. In some cases, AMWC may offer a one-time high usage adjustment after it has been verified that all leaks have been repaired.

3. How do I get my water turned back on after it was shut off due to non-payment?

If your water service has been discontinued because payment was not received by the final payment date, you will be required to pay the shut-off fee, in addition to the past-due balance, before service can be restored. You must come into the AMWC office and pay by cash, check, or money order, or you can pay by phone with a credit card. If you are unable to pay during normal business hours and use our emergency number (466-9004) to arrange for your service to be restored before the next business day, you will be required to pay an after-hours turn-on fee, in addition to the shut-off fee and past-due balance.