Billing and Payment Info

Water Rates Other Fees Due Dates
Payment Extensions Payment Methods & Locations Billing FAQ
The following information is provided to help you understand water billing and payment policies of Atascadero Mutual Water Company (AMWC).
General
  • Bills are sent to shareholders (property owners) on a monthly basis.

  • Meters are read between the 14th and the 19th of each month, and bills are mailed by the last day of the month.

  • A duplicate bill can be mailed to another party, such as a tenant or property management company.

  • In all cases, the original bill is sent to the shareholder, and the shareholder is ultimately responsible for payment of all charges.

Water Rates

The minimum rate includes up to 2,000 gallons; tiered rates are used to calculate additional water usage. See Rates & Charges for detailed rate structure.

 
Due Dates, Late Charges, Past Due Bills

AMWC does not assume responsibility for late or non-delivery of water bills by the post office. Bills are scheduled to be mailed on approximately the 25th of each month; if you have not received your bill by the 1st of the month, please contact our office to check your account status.

All bills are payable upon receipt and are past due if unpaid by the 22nd of each month.  Late fees are assessed on the 6th of each month for accounts with an unpaid balance.

Water service will be shut off to those customers who do not pay the past due balance on their water bill by the Shut-off Date shown on the Shut-off Notice, and shut-off fees will be assessed.

back to top
 
Payment Extensions

AMWC does have a payment extension policy that may be available if a shareholder needs additional time to make a payment.  All requests for extensions must come from the property owner prior to shut-off deadlines.  AMWC does not honor requests for payment extensions from tenants.


back to top
 
Payment Methods and Locations

In addition to the U.S. Mail, water bill payments may be made as follows:

Perry's Parcel Service
7600 El Camino Real, Atascadero
Check or money order (PLEASE NOTE: Payments left @ Perry's will not be posted until the next business day.)
AMWC Office
5005 El Camino Real, Atascadero
Cash, Check, Credit Card, or Money Order
AMWC Office (Drive - thru drop off)
5005 El Camino Real, Atascadero
Check or Money Order
Automatic Bill Payment Payment Automatically deducted from bank account. Enrollment and authorization required.
By telephone (877) 260-7804
Electronic Check, Credit Card, or Debit Card
Online Bill Pay *NEW* Electronic Check, Credit Card, or Debit Card


Office hours are:

8:00 a.m. - 4:30 p.m. Monday - Thursday
8:00 a.m. - 4:00 p.m. Friday

If you have a problem or any questions regarding your water bill, you may call us at (805) 466-2428. 


Rates and collection policies are subject to change without notice.
back to top
 
Most frequently asked questions related to billing
1. How can I start or cancel service or change my billing information?

Call our office and speak with one of our Customer Service Specialists. They are available during the office hours shown above at (805) 466-2428. Because of AMWC’s status as a mutual water company, requests to start a new service will only be taken from shareholders (legal owners of the property), and only after escrow has closed

 
2. Why is my water bill so high?

Water usage may increase dramatically for many reasons. Before calling AMWC:

  • Try to recall if anything unusual might have happened during the billing period that could explain higher usage. For example, a leak occurred, there were extra people in the house, or someone else was watering while you were on vacation
  • Look for wet spots in your house or yard
  • Check for dripping faucets
  • Listen for running water/toilet, or toilet flushing on its own

Call our office if you cannot determine a reason for your usage being higher than usual.  AMWC will recheck the meter reading to verify it was not misread and check to see if the meter is registering flow.  If the hand on the meter is moving when water is not in use, it may indicate a leak.  This information will be provided to you so the appropriate action can be taken.

In some cases, a shareholder may be eligible for a high-use adjustment, after it has been verified that all leaks have been repaired.

 
3. How do I get my water turned back on after it was shut off due to non-payment?

If your water service has been shut off because payment was not received by the Final Notice payment date, you will be required to pay the shut-off fee and any past due balance before service can be restored. If you are unable to pay during normal business hours and use our emergency number (466-9004) to arrange for your service to be restored, you will be assessed an after-hours turn-on fee in addition to the shut-off fee and past due balance.

back to top